SHIPPING POLICY
Typical processing to include GIA certification, Quality Assurance and Insured Shipping of your piece will process in 7-30 business days. Variance based on customization requirements.
Free Shipping
Our Shipping Partners
- UPS OVERNIGHT: Arrives next business day after shipping from Laguna Diamond
- UPS 2-DAY: Arrives within 2 business days after shipping from Laguna Diamond
- UPS 3-DAY: Arrives within 3 business days after shipping from Laguna Diamond
- UPS GROUND: Usually arrives 1 to 6 business days after shipping from Laguna Diamond
Shipping to Alternate Addresses
Each Laguna Diamond shipment is fully insured and will require a signature upon delivery. Since a signature is required, orders may be delivered to your place of work or another more convenient destination. In order to protect our clients against fraud, these alternate addresses need to be confirmed with your credit card or financing institution. To help expedite your order, simply call your issuing bank and provide them with your alternate address.
P.O. Boxes
The insurance Laguna Diamond carries on all of our shipments prevents us from shipping to Post Office boxes. Please include a street address for delivery.
APO & FPO Boxes
Since APO and FPO orders must be processed through the military postal service, it may take a bit more time for your package to arrive.
Signature Requirements for Delivery
We require a signature for delivery. UPS cannot honor a signature waiver for any purchase over $100 and you must sign if your delivery is over $100. Waivers you have with UPS may affect this signature requirement. These requirements are designed for your protection so if you would like to arrange delivery to a UPS location, call one of our customer service agents at (949) 342-6868
In-stock & Special Order Purchases
You will receive a purchase confirmation via e-mail once your payment information has been verified and authenticated. You can expect our in-stock items to ship the same or next day. Special orders require additional time for processing and cannot ship same day. You can expect your special order to arrive in 2 to 4 weeks.
International Duties/Taxes and Shipping
For all international purchases Laguna Diamond will pay your duties and taxes, we will also include free shipping for any purchase over $1,000. If you have any questions contact us at [email protected].
Shop Pickup
Simply place your order online and select shop pickup at check out. Laguna Diamond will call you when your piece is ready for pickup. Schedule a time and call when you arrive, have an ID ready and we will deliver your jewelry to the car.